Reference

Open Your Privacy Choices at cuan404

Your account data, cookie choices and DANA, OVO, GoPay and QRIS payment records are covered in one Privacy Policy, so you know what we collect before you open…

DANA data contextCookie choicesSupport 10:00-22:00 WIBProfile > Security
Browse Lobby Read FAQ
cuan404 Open Your Privacy Choices at cuan404
CONTACT ROUTES

Check Privacy Contact Paths

Privacy questions should reach a person who can check your account trail, not a general inbox that never replies. If you are in Jakarta, the same live chat and WhatsApp paths load from mobile browser sessions, and email is available when you need a written record. Please include your registered phone number, username and the privacy topic you want us to check.

Team online

Live chat

Use live chat from 10:00-22:00 WIB for quick privacy questions about login records, cookie prompts or wallet history. We may ask you to confirm your username before discussing account data.

WhatsApp support

Message WhatsApp support when you cannot open the lobby or need help finding Profile > Security. We only discuss privacy matters after a basic account check tied to your registered phone number.

Email request

Send detailed privacy requests to [email protected] when you want correction, access or deletion handling in writing. Add your username, payment method used and the date range you want us to inspect.

DATA HANDLING

Browse Your Data Controls

Useful privacy control starts with clear account steps. You can update basic profile details after login, check recent wallet entries under Transaction History and tighten access under Profile > Security.

Account data

When you open an account, we collect details such as username, phone number, password record and login timestamps. We use them to keep your session tied to your own account and to answer access requests.

Payment records

DANA, OVO, GoPay and QRIS transactions create wallet logs that include amount, time, channel and status. We keep those records so you can dispute a payment and we can trace failed confirmations.

Cookie use

Cookies remember session status, language choice and security signals from your browser. You can clear cookies in your device settings, but doing so may ask you to log in again on the next visit.

Game activity

Activity inside rooms such as Dragon Tiger, Aviator, Bingo and Royal Fishing may create logs tied to account security and dispute checks. The policy explains why those logs exist and who can inspect them.

Retention checks

We keep account and transaction records only for operational, security and request-handling reasons. When data is no longer needed for those purposes, we remove it from active systems or restrict access to it.

Change requests

You can ask us to correct profile details, check stored records or erase data where the request can be completed. We verify your account first so another person cannot change your privacy settings.

Ask About Privacy Rights

The questions below focus on what we collect, why we collect it and how you can ask us to act on your data. Each answer points to a real account step or contact path, so you can move from reading the policy to making a request without guessing where to start.

We collect account details such as username, registered phone number, password record, login time and device signals. We use them to create your account, protect access and connect support requests to the correct profile.

We store transaction records linked to your wallet, including method, time, amount and status. We do not need your private app password, and support will never ask for it during a privacy check.

Cookies help keep you signed in, remember basic preferences and detect unusual session patterns. You can clear them from your browser settings, although the next visit may require a fresh login.

Yes. Contact live chat, WhatsApp or [email protected] with your username and registered phone number. We verify the request first, then explain what account, wallet and session records are available.

Yes, start in Profile > Security after login or contact support if the detail blocks access. We may ask for transaction context, such as a recent QRIS or GoPay record, before changing privacy-related details.

We keep records while your account is active and for service, security or request-handling needs after that. When those needs end, we remove data from active tools or restrict who can access it.

Use [email protected] for detailed requests and live chat for quick routing during 10:00-22:00 WIB. Include your username, registered phone number and the exact privacy action you want us to review.

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